About Us

Meet the Team

Meet the team at Greystanes Disability Services—a group of caring, skilled, and passionate people who are dedicated to making a difference every day. From our support workers to our management team, each person plays a vital role in helping the people we support live with dignity, independence, and joy. We’re proud to work alongside individuals, families, and the community to create positive outcomes for the people we support.

Management Team

Amanda Coleman-Watson

Chief Executive Officer
Amanda has worked in the community services sector since 2001. Her leadership approach is grounded in frontline experience, having commenced her career in direct disability support work and youth services and moved through roles Team Leader, Manager, and Senior Leadership positions progressing to Chief Executive Officer. As CEO of Greystanes Disability Services (GDS), Amanda reports directly to the Board of Directors and leads the implementation of GDS strategic plan, ensuring a strong focus on governance and service quality. Amanda has a long commitment to evidence-informed practice and research. She participated in collaborative research projects with La Trobe University in 2015 and 2021, contributing to the development of educational resources on Person Centred Active Support . In 2015, Amanda completed the Certificate in Person-Centred Active Support Train the Trainer through La Trobe University, supported by a scholarship aimed at embedding evidence-informed practices across GDS. Amanda is an Associate Researcher on the Western Sydney University Disability Oral Care Grant, led by Professor Nathan Wilson, contributing her experience. Amanda's qualifications are a Dip Community Services, Dip Youth Work, Dip of Counselling, Dip Disability Studies, Certificate of Narrative Therapy Studies. Amanda is currently studying Diploma of Governance through the Institute of Community Directors. Amanda also serves as a Director on the Board of Blue Mountains Safe Space Suicide Prevention; a local charity focused on suicide prevention and community wellbeing.

Vanessa Balfour

Executive Assistant / Company Secretary
Vanessa's role is to support the CEO of GDS and coordinate GDS Community Engagement. This includes communication, grants, fundraising and events. Vanessa's background is in marketing and administration. Vanessa has worked in multi-national medical device manufacturers and software development organisations in Australia and the United Kingdom. Vanessa has worked at GDS for over 10 years starting as a support worker when she moved to the Blue Mountains. Vanessa will happily tell you that GDS is the best place she has ever worked due to its human rights-based approach and culture that aligns with her ethos.

Anita Ferrari

Business Manager
Anita Ferrari is Greystanes Disability Services Business Manager. Anita’s previous working experience business administration in corporate sectors. With a Bachelor of Social Welfare Specialised in Law for Human Services Disability and Community Analysis, Anita is an active member of Voices of Lived Experience (VOLE) as a woman with lived experience of disability.
Tory McPhee - Operations Manager

Tory McPhee

Operations Manager
Tory McPhee oversees the NDIS Operations and Home Support Services within GDS. Tory has over 20 years of experience in the disability services sector and no plans of ever changing. Roles within the sector have included Support Worker, Team Leader, Operations Manager, Accommodation Manager, Manager of the DHASI Initiative and YPLC and finally Specialist Support Coordinator. Tory’s 5-year focus within GDS work is to continue to deliver, person-centred supports, develop and expand into housing for those with a disability, ensure equality and lead confided, knowledgeable and goal-driven teams.
Courtney Litchfield - Operations Manager

Courtney Litchfield

Operations Manager
Courtney Litchfield is the Operations Manager ensuring compliance across our community living services and day programs. With a keen eye for detail and a passion for quality care, she supports our Team Leaders in the smooth, day to day operation of their locations helping to create safe, supportive and empowering environments for the people we support. Courtney has an Advanced Diploma in Community Sector Management, which strengthens her leadership skills and sector knowledge. Courtney is a proud and busy mum to four young children.

Organisational Support

Karina Manzo

Business Services Assistant

Wilma Nederhof

General Services Officer
Thomas Francis - Maintenance Officer

Thomas Francis

Maintenance Officer
Kimberly Tickner - Reception

Kimberley Tickner

Reception

Disability Support Services

Bettina Schulz - Community Program Coordinator

Bettina Schulz

Community Program Coordinator
Bettina has worked at Greystanes for 12 years, starting as a support worker in Home and Living and then moved on to working in the Day Program. Over the years, she has supported most people who have attended the Day Program. Everyone at Greystanes plays an important role in providing support and Bettina aims to facilitate the smooth running of the Community Program.

Team Leaders

Team Leaders at GDS are essential for embedding person-centred active support into frontline practice through effective practice leadership, modelling active support principles, and working alongside support staff to actively support people with disability. Their hands-on guidance and experience help maintain consistent, person-focused support and drive better outcomes for people with disabilities.

Melanie McGrath - Team Leader

Melanie McGrath

Team Leader
Jana Pliskova - Team Leader

Jana Pliskova

Team Leader
Mae Ferrolino - Team Leader

Mae Ferrolino

Team Leader
Ekaterina Shirokova - Team Leader

Ekaterina Shirokova

Team Leader
Serena Walsh - Team Leader

Serena Walsh

Team Leader
Lachlan Broderick - Team Leader

Lachlan Broderick

Team Leader
Genevieve Ward - Team Leader

Genevieve Ward

Team Leader
Lukas Holecek - Team Leader

Lukas Holecek

Team Leader
Sally Tyler - Team Leader

Sally Tylor

Team Leader
Ethan Martin - Team Leader

Ethan Martin

Team Leader
Charles Appiah - Team Leader

Charles Appiah

Team Leader
Ellen Jackson - Team Leader

Ellen Jackson

Team Leader

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