This page brings together a selection of useful links to disability services with sections for individuals, families, and carers navigating the world of disability support. From government resources and advocacy groups to community services and NDIS information, these links are here to guide and inform.
We’ve included trusted sources that reflect our commitment to providing accessible, up-to-date information for the people we support and the broader community.

If you wish to add or update a link or resource, please Contact Us.

First Peoples Disability Network

First People Disability Network Australia (FPDN) is a national organisation of and for Australia’s First Peoples with disability, their families and communities.

Link: www.fpdn.org.au.

Indigenous Disability Advocacy Service

The Indigenous Disability Advocacy Service [IDAS] can assist Indigenous people with most types of disability, their families and carers when the person they are looking after needs help, especially if they have been unfairly treated or are confused about a big decision. For more information about IDAS you can call them on 02 4722 3524.

https://idrs.org.au/

Disability Advocacy NSW

Disability Advocacy (DA) is a program of Advocacy Law Alliance Inc.

Link: da.org.au

Mental Health Carer Advocacy Network (MHCAN)

MHCAN is a free service being developed by MHCN that will provide carers, families, kinship groups, and sector members who sign up to Network database with a centralised carer lived experience hub. See the website for more information and to join: https://www.mentalhealthcarersnsw.org/advocacynetwork/

People with Disability (PWD)

A service for people with a disability who live in NSW.  Family members, carers, disability workers and others can also ask to help a person with disability.  Contact by phone on Monday to Friday between 1pm and 4:30pm. Telephone (02) 9370 3100 1800 422 015  When you call, ask for the Intake Officer.

Link: www.pwd.org.au

Link: Advocacy Service brochure

Multicultural Disability Advocacy Association

Telephone: (02) 9891 6400 Toll free 1800 629 072

Link: www.mdaa.org.au

Physical Disability Council of NSW

Telephone: 1800 688 831

Link: www.pdcnsw.org.au

Family Advocacy

Family Advocacy NSW is an independent, community based social advocacy organisation which works across New South Wales Australia. They provide training and support for families to speak up for opportunities for people with a disability.  Contact on 02 9869 0866 or freecall 1800 620 588 for non-metropolitan NSW callers only

Link: www.family-advocacy.com

Multicultural NSW

Promoting multiculturalism, ethnic affairs, cultural diversity, community unity and harmony in one of the most culturally diverse States of the world, New South Wales, Australia

Telephone: (02) 8255 6767

Link: multicultural.nsw.gov.au

Multicultural Disability Advocacy Association

Telephone: 1800 629 072

Link: mdaa.org.au

NSW Community Organisations

Link: https://www.mycommunitydirectory.com.au/New_South_Wales

Multicultural Health Communication Service NSW

Telephone: (02) 9816 0347

Link: www.mhcs.health.nsw.gov.au

Carers NSW

Link: https://www.carersnsw.org.au/

Carers Australia

Link: www.carersaustralia.com.au/

Cerebral Palsy Group

The Cerebral Palsy Group provide FREE support and useful resources to individuals and families who have been diagnosed with cerebral palsy.

Link: Cerebral Palsy Group

National Disability Insurance Scheme (NDIS)

Link: https://www.ndis.gov.au/understanding/families-and-carers

NSW Government Information for Carers

Link: https://dcj.nsw.gov.au/community-inclusion/disability-and-inclusion

NSW Health Specialised Intellectual Disability Health Team

A clinical service for children, adolescents or adults with intellectual disability with complex health conditions and a current unresolved health problem, and health care needs that cannot be met by usual care. For eligible clients with a GP referral they offer a multidisciplinary health assessment; a Health Care Plan with recommendations; and referrals to health and other services as needed.

Statewide Intellectual Disability Health Service

Link: Specialised Intellectual Disability Team – Easy Read fact sheet

Physical Disability Council NSW

Link: www.pdcnsw.org.au

NSW Ageing and Disability Abuse Hotline

If you suspect vulnerable persons are experiencing abuse or neglect, you can call 1800 628 221.

Link: NSW Ageing and Disability Abuse Online Form

NSW Ombudsman, Community and Disability Services

Telephone: 02 9286 1000 or 1800 451 524 (regional/charges may apply on mobile phones)

Link: The Ombudsman’s role in community services

Health Care Complaints Commission

For complaints about health services.

Telephone: 1800 043 159

Link: www.hccc.nsw.gov.au

Complaints Info Line

Human Rights and Equal Opportunity Commission (HREOC).

Telephone: 1300 656 419

Link: www.humanrights.gov.au/complaints/complaint-guides/complaints-under-disability-discrimination-act

Anti-Discrimination Board of NSW

Telephone: 1800 670 812

Link: https://antidiscrimination.nsw.gov.au/

NDIS Grass Roots Discussion Group

A group for people with disabilities, family members and supporters to discuss the National Disability Insurance Scheme (NDIS) and what we need from it to live full lives.

Link: www.facebook.com/groups/239631286154106/about/

Parent discussion forum

Forum for parents of children with a disability.

Link: raisingchildren.net.au

My Time parent support group

The website offers tips and info for parents with children under 16 years of age.

Link: www.mytime.net.au

The Parent and Carer Resource Centre

The Sydney Childrens Hospital Network has a centre designed by parents for parents. It provides a non-clinical, homely environment where parents and carers can take a break.

Link: https://www.schn.health.nsw.gov.au/kids-health-hub/parent-and-carer-education 

Carer Support Groups

Link: Carer Support Groups 

Accessible Arts NSW

Accessible Arts is the peak arts and disability organisation across New South Wales. Accessible Arts promotes and provides opportunities for people with disabilities to participate in arts and cultural activities either as audience members; through attending galleries, theatres, museums and festivals; or as participants in art, drama, music, dance and multimedia activities; and by developing as professional artists.

Link: www.aarts.net.au/

Parents for Inclusion

All Means All is the Australian Alliance for Inclusive Education, a nationwide multi-stakeholder alliance of people and organisations working together to implement an inclusive education system and remove the legal, structural and attitudinal barriers that limit the rights of some students, including many students with disability, to access full inclusive education in regular classrooms in Australian schools.

Link: allmeansall.org.au/for-parents/

Lifeline

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

Telephone: 13 11 14

Link: www.lifeline.org.au

Interrelate Family Centre

A family relationship service for carers provides mediation and counselling to assist families to:

– make decisions about the future care arrangements for their family member with a disability

– resolve conflicts that may arise within the family in relation to the future care needs with the assistance of an accredited mediator

– discuss the concerns and issues around family relationships and the care of a family member with disability through general counselling sessions.

Telephone: 1800115237 or 1300 736 966

Link: www.interrelate.org.au/

Parent Line NSW

Parent Line is a telephone help line for parents and carers of children aged 0-18 years in New South Wales. They provide free support, information, referral and counselling.

Telephone: 1300 1300 52

Link: Parenting a child with a disability

NSW Council for Intellectual Disability (NCID): Diagnosis and Assessment Factsheet

The NSW Council for Intellectual Disability has compiled factsheets for the various life stages around people with intellectual disability. The link below takes you to a factsheet for Diagnosis and Assessment of disability. Included is a list of early intervention services sorted by region.

Link: https://cid.org.au/wp-content/uploads/2019/10/1-Diagnosis-and-assessment-of-a-disability.pdf 

Lapstone Preschool, Nepean Lifestart

Telephone: (02) 9623 2100

Link: www.lifestart.org.au

Macquarie University Special Education Centre

Telephone: (02) 9850 8691

Link: Macquarie University Special Education Centre

Department of Education and Training

A website with extremely useful information for parents and carers of children with disabilities starting school.

Link: Students with disability and additional learning and support needs

Getting ready for school

Information about services for students with disabilities in NSW Public Schools is contained in the publication.

Link: Getting ready for school

Assistive Technology Supplies Australia

Assistive Technology Australia (previously, Independent Living Centre NSW) is a leading information, education, and advisory centre for Assistive Technology  They provide impartial advice, information and leadership that builds capacity.

Link: https://atsa.org.au/

Arjo

NDIS Registered. Arjo is a supplier of medical devices, services and solutions for people with reduced mobility and age-related health challenges. Link: www.arjo.com/en-au/products

Breeze Mobility

NDIS Registered online retailer of mobility, safety and accessibility products. Link: https://www.breezemobility.com.au/

Hospital at Home

Telephone: 1300 303 604

Link: www.hospitalathome.com.au

Safety and Mobility equipment

NDIS Registered. With everything from commodes to beds, mattresses to mobility aids, recliner chairs to fall prevention equipment.

Link: www.safetyandmobility.com.au/

Connect Child and Family Services

Telephone: (02) 4758 9966

Link: www.connectcfs.org.au/

Barnardos Penrith Centre Family Support Program

Programs operating from the Penrith centre include: Crises Intake Service; Family Support; Temporary Foster Care; Family Semi Supported Accommodation; Respite and Vacation Care for children with disabilities; Youth Services. WAGS started in 1991 providing services aimed to directly assist families where children have a disability. Group activities for adolescents with a disability (TEEPS and TASS) have been developed and they offer recreational activities and individual respite. Contact (02) 4729 1211

Link: https://www.barnardos.org.au/our-centres/penrith/

Early Links Program Northcott

Support family in accessing appropriate services. Contact Parramatta office: 02 9890 100 or Penrith office: 02 4720 4400.

Link: Northcott Early Childhood Approach

Belong Blue Mountains

Registered NDIS Provider. Belong can help you with Support Co-ordination; Plan Management; Home Modification; Garden Maintenance; Social groups and activities. Telephone: 4782 1117 Email: info@belongbm.org.au

Link: https://www.belongbm.org.au/

The Working Carers Support Gateway

Link: Working and Caring

Bureau of Health Information

Link: www.bhi.nsw.gov.au/

Family Relationships Online

Link: www.familyrelationships.gov.au/

People With Disability Australia

Link: www.pwd.org.au

IDEAS Inc

Link: www.ideas.org.au

Children and Young People with Disability Australia (CYDA)

Children and Young People with Disability Australia (CYDA) is the national peak body that represents children and young people (aged 0-25) with disability.

Link: https://www.cyda.org.au/

International Day of People with Disability website

Link: www.idpwd.com.au

Women With Disabilities Australia (WWDA)

Link: www.wwda.org.au

National Ethnic Disability Alliance

Link: neda.org.au/

Richmond Community Services Inc.

Link: www.rcsi-neighbourhoodcentre.org

Kid Needs website

Link: www.kidneeds.com/

Link: www.star.org.au

Access, opportunity and acceptance

Healthdirect 24 hour hotline

The Healthdirect Australia service is now available across NSW and provides a 24-hour hotline for people who need health advice. The advice is delivered by highly skilled Registered Nurses who are supported by health triage software, a website and an up-to-date service directory of local facilities. If people have a health concern and are unsure what to do next they can call Healthdirect which will deliver important health information and help people make good choices about where to seek treatment and when. Calls to Healthdirect Australia on landlines are free but mobile charges may apply.

Telephone: 1800 022 222

Link: www.healthdirect.org.au/

Health Direct National Directory

Link: https://about.healthdirect.gov.au/nhsd

Sleep guide for children with Autism Spectrum Disorder

Link: Sleep guide for Children with autism spectrum disorder

The Continence Promotion Outreach Program

Covers Penrith, Hawkesbury, Blue Mountains. A part time clinical service funded by Home and Community Care (HACC) for all age groups. The Continence Foundation brings this service to your home.

Telephone: (02) 8741 5699

Link: www.continence.org.au/

Carer Support Program

Sydney Children’s Hospitals Network provides support to parents and carers at Sydney’s childrens hospitals.

Link: http://www.schn.health.nsw.gov.au/

Mesothelioma Group

Free step-by-step guidance, caregiving support, and invaluable resources and information on mesothelioma.

Link: www.mesotheliomagroup.com

Home Modification Information Clearing House

Link: www.homemods.info/

Guide to Room-by-Room Repairs for Easy Accessibility

Link: home-accessibility-room-to-room-guide

Creating a Wheelchair-Friendly Home: A Complete Guide (US)

Link: wheelchair-accessible-home-modifications

Top 5 things to consider when designing an accessible bathroom for wheelchair users

Link: Top 5 things to consider designing accessible bathroom

Wheelchair Gardening Tip

Link: Wheelchair gardening tips

The Parent and Carer Resource Centre

The Centre has been designed by parents for parents. It provides a non-clinical, homely environment where parents and carers can take a break. The Centre is staffed by a team of fantastic volunteers who are dedicated to providing a friendly atmosphere and a listening ear.

Telephone: (02) 9845 0580 or (02) 9845 3590

Link: https://www.schn.health.nsw.gov.au/kids-health-hub/parent-and-carer-education 

Blue Mountains District ANZAC Memorial Hospital

Great Western Highway, Katoomba NSW 2780
Telephone: (02) 4784 6500

Springwood Hospital

7 Huntley Grange Road, Springwood NSW
Telephone: (02) 4751 0300

Nepean Hospital

Somerset Street, Kingswood NSW
Telephone: (02) 4734 2000

Hawkesbury District Health Service

cnr Day and Macquarie Streets, Windsor
Telephone: (02) 4560 5555

Liverpool Hospital

Corner of Elizabeth and Goulburn Streets, LIVERPOOL NSW 2170

Link: www.swslhd.health.nsw.gov.au/liverpool/

Royal Rehab

235 Morrison Rd, Putney NSW 2112

Link: https://royalrehab-ryde.com.au/

Westmead Children’s Hospital

cnr Hawkesbury Road and Hainsworth St, Westmead

Telephone: (02) 9845 0000

Link: www.schn.health.nsw.gov.au/hospitals/chw

Westmead Hospital

cnr Hawkesbury and Darcy Roads, Westmead
Telephone: (02) 9845 5555

Allowah Children’s Hospital

Allowah is a hospital which cares for children and young people up to the age of 16 with physical and intellectual disabilities such as genetic or chromosomal disorders, birth trauma, cerebral palsy, head injuries, and diseases acquired after birth.

Telephone: (02) 9858 4994

Link: www.allowah.org.au/

Community Justice Centres

CJCs contribute to the safety and harmony of communities by improving individual, group and community responses to, and resolution of, conflict. They provide quality mediation and conflict management services for metropolitan and regional New South Wales. Their services are free, confidential, impartial, accessible and voluntary.

Telephone: 1800 990 777

Link: www.cjc.nsw.gov.au

Central Tablelands and Blue Mountains Community Legal Centre

Telephone: (02) 4704 0207 or 1300 363 967

Link: Central Tablelands and Blue Mountains Community Legal Centre

Legal Aid – Penrith Office

Telephone: (02) 4732 3077

Link: www.legalaid.nsw.gov.au

Intellectual Disability Rights Service (IDRS)

Community legal centre in NSW for people with intellectual disability.
Telephone: 1800 666 611

Link: www.idrs.org.au

Disability Discrimination Legal Centre (NSW)

Telephone: 1800 800 708

Link: http://disabilitylaw.org.au/

Aboriginal Legal Service – NSW/ACT (ALS)

A community-controlled organization responsible for providing legal aid services to Aboriginal people in NSW and the ACT. The ALS has approximately 24 offices across NSW and the ACT from which it provides legal advice, referral and casework assistance in the fields of Criminal and Family Law (including Care and Protection). ALS also provides advice on Civil Law matters from some of its offices.

Telephone: (02) 8836 3400

Link: www.alsnswact.org.au/

NSW CID Resource Library and Information Line

The NSW Council for Intellectual Disability operates an extensive resource library with information on intellectual disability, and welcomes enquiries from individuals, families, carers and organisations. The info line number is freecall 1800 424 065.

Link: www.nswcid.org.au

Connect Child and Family Services Inc.

Telephone: (02) 4578 9966

Link: www.connectcfs.org.au

Toy Library Outreach Service

Specialise in providing toys for children with disabilities and high support needs. Featuring switch-adapted, sensory and educational toys, children will delight in making them function through lighting up, playing sounds and movement. Through hands-on play, they can build valuable problem-solving, coordination, reasoning, numeracy, literacy and fine motor skills. A specialised outreach service is available, with the Library Children’s Inclusion Officer providing home visits for families living in the Penrith area or one-on-one borrowing sessions by appointment and opportunities for extended loan periods. Referrals are required to access this service. For details on the referral process for the Toy Library Outreach Service call 0418 664 879.

Link: Toy Library and Children Programs

Family Advocacy Library – Inclusion Collection

Telephone: 1800 620 588

Link: www.family-advocacy.com/resources

Activ Learning and Discovery Centre

Noah’s Ark WA and Activ Library have merged to create an amazing new service known as Activ Learning and Discovery Centre.

Link: www.activ.asn.au/ALDC

NDIS Pricing Arrangements and Price Limits

NDIS Pricing Arrangements and Price Limits (previously the NDIS Price Guide) assist participants and disability support providers in understanding how price controls for supports and services work in the NDIS.

Link: Download the latest NDIS Pricing Arrangements and Price Limits

Breakaway Camps

Breakaway runs camps for children and young people with complex disabilities, and they also run camps for their siblings.

Telephone: (02) 4390 7624

Email: info@breakaway.org.au

Link: www.breakaway.org.au

Making Waves

Making Waves Foundation is an Australian registered not-for-profit charitable organisation. We provide unique on-water experiences for young people with disability or experiencing disadvantage.

Telephone: 0421 725 170

Link: makingwaves.au/

Leisure Options: Accessible travel for all

Leisure Options creates barrier-free local, national and international holidays for people with physical and intellectual disabilities. Holiday packages can be customised to provide a relaxing or exciting time for people with all ranges of abilities from the independent to those requiring 1:1 support. Leisure Options specialises in disability travel and our travellers include those with acquired brain injuries, people requiring a travel companion, the frail or elderly and families in need of respite support.

Link: www.leisureoptions.com.au

Sailability Penrith Lakes

Sailability caters for people with a wide range of disabilities and experiences, has support from state sporting authorities and works closely with a variety of disability organisations around Australia, ensuring that people with disabilities have the opportunity to sail in safety.

Link: sailabilitynsw.com.au/branch/penrith-lakes

Auburn Botanical Garden Equal Access Playground

This innovative playground on the corner of Chisholm and Chiswick Roads has three main features linked by a wheelchair accessible pathway: Play structure, Maze, and a Liberty Swing.

Link: Hire Auburn Botanic Gardens

Riding for the Disabled Association

Provides people with a disability the opportunity to ride and enjoy all the activities connected with horse riding. Riding for people with a disability is both therapeutic and recreational.

RDA Nepean Centre – (02) 9623 4173

RDA Blue Mountains Centre – (02) 4739 6829

Link: www.rdansw.org.au

Accessible Skiing

Ski 2 Freedom has an extensive portfolio of information and contacts ensures that beneficiaries achieve barrier-free access to the European mountains. They provide a global and comprehensive guide and tailor our advice and support to meet your specific requirements. Life is about inclusivity, accessibility and health-restoring opportunities.

Link: ski2freedom.com

Reach Out

The website includes links to information about issues that affect young people, and to places where you can get support. There is also an online community forum where you can communicate with others.

Link: au.reachout.com

Kids Helpline – 1800 55 1800

You can call this number any time you’re feeling stressed and someone will be there to listen. It’s free to call too.

kidshelpline.com.au

Siblings Australia

Siblings Australia has just updated their website to include forums for young, teen and adult siblings. Young siblings will need parental consent to access the forums.

Link: www.siblingsaustralia.org.au

Carers Australia Young Carers Project

Check out the room where young carers can chat to each other, play games, get info and resources and find useful links.

Link: youngcarersnetwork.com.au

Community Transport is wheelchair accessible and generally affordable for those who need to access the services. Specialist services will provide transport to shopping, outings, respite and medical appointments. Included in this list are taxi companies with wheelchair accessible vehicles.

If you need to modify your own vehicle we can recommend Freedom Motors Australia who convert most standard vehicles into wheelchair accessible vehicles.

Public Transport Accessibility Information

Links: transportnsw.info/travel-info/using-public-transport/accessible-travel

https://www.infrastructure.gov.au/infrastructure-transport-vehicles/transport-accessibility

NSW Transport Infoline

Telephone: 131 500

Active Care Network

Telephone: (02) 4722 3083

Link: Active Care Network

Katoomba-Leura Radio Cabs

For Blue Mountains residents, (02) 4782 1311

Penrith Accessible Transport

0416 157 668

Peppercorn Community Transport

For Hawkesbury residents, (02) 4587 0222

Hawkesbury Richmond Windsor Taxi Service

For Hawkesbury residents, 0416 960 913

Vehicle Modifications

Freedom Motors Australia convert most standard vehicles into wheelchair accessible vehicles working with you and/or your occupational therapist to find the best solution for your specific needs.

Link: Freedom Motors Australia