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Submit a Complaint
Important Information

Before You Begin

Any concerns raised about GDS staff or services will be handled with strict confidentiality. If you prefer, you’re welcome to remain anonymous. However, if you choose not to share your details, we may be unable to provide updates on the progress of your complaint or seek your input on how we managed the matter.

Please find our full Complaints and Compliments Procedure document here for further information.

You can share your complaint in one of the following three ways:

Online Form

Open

Download a paper form

Download

Call Us

0477 605 303

What Happens Next?

  • Once we receive your online submission, we’ll start the resolution process within two business days.
  • Providing clear, detailed information about your concerns will help us address the matter more effectively.
  • You’re welcome to remain anonymous, but if you’d like updates, feedback, or to be involved in the resolution process, we’ll need your contact details.
  • If you have any supporting documents, there’s a section in this form where you can upload them.