Providing Quality Services
Quality Monitoring, Review and Continuous Improvement
The Greystanes Board of Directors as well as the Senior Management Team and the Quality Coordinator, are responsible for maintaining compliance with relevant laws and regulations and internal and external quality processes. Greystanes’s internal systems and processes are continuously monitored, reviewed and improved through a number of channels, including internal audits, surveys, focus groups, feedback and complaints, research projects and internal and external reviews.
Greystanes is a not-for-profit Company Limited by Guarantee. It is also a Public Benevolent Institution and holds an Authority to Fundraise for Charitable purposes, with tax deductible receipts provided for donations. The company is exempt from income tax but is registered for GST.
The company’s registered office is at 2 Grose Street Leura, in the Blue Mountains approximately 100 kilometres west of the Sydney CBD.
A volunteer Board of Directors has responsibility for oversight, future direction and financial management of the company.
The Chief Executive Officer is responsible to the Directors for all operational matters and achieves this in conjunction with a management team representing all areas of the company and staff.
The Company’s services include supported accommodation in the community, day programs and activities for adults, family support and the manufacture of positioning and mobility equipment.
While each unit has its own budget, plan and manager, they all operate under the legal structure of Greystanes.
Greystanes supports the legislative framework that is in place to protect the rights of people with disabilities. We meet the requirements of the Charitable Fundraising Act 1991, have achieved accreditation through Office for Children – Children’s Guardian and we are an approved accommodation service provider for Ageing, Disability and Home Care (ADHC). Greystanes operates within existing legislative frameworks and complies at all times with the NSW Disability Services Act, its associated Standards and other relevant legislation.
NSW Disability Service Standards
Each person receives a service that promotes and respects their legal and human rights and enables them to exercise choice like everyone else in the community
- Participation and Inclusion
Each person is encouraged and supported to contribute to social and civic life in their communities in the way they choose
- Individual Outcomes
Each person is supported to exercise choice and control over the design and delivery of their supports and services
- Feedback and Complaints
When a person wants to make a complaint, the service provider will make sure the person’s views are respected, that they are informed as the complaint is dealt with, and have the opportunity to be involved in the resolution process
- Service Access
Each person is assisted to access the supports and services they need to live the life they choose
- Service Management
Service providers are well managed and have strong and effective governance to deliver positive outcomes for the people they support